Frequently Asked Questions

Getting a loan with CashDrive is a simple process when you follow these steps:

  1. Sign up on the web app.
  2. Update your address.
  3. Add your plate number.
  4. Upload your government-issued ID.
  5. Add a debit card.
  6. Apply for the loan.

As a general note:

  • Only request what you can repay
  • Ensure honesty in your application; providing false information may result in penalties.

If your loan got declined and you think this was wrongly done, you can engage with the Customer Support team via info@

You don’t necessarily need to have a job to qualify for a loan, but you must have a valid income source that demonstrates your ability to repay the loan on time.

Our loan decision process typically takes some minutes [or may take longer during weekends] to update your loan status.


If your loan status remains pending for more than 24 [or 72 hours], please don’t hesitate to contact us via the webapp or at for further assistance.


We appreciate your patience as we review your loan application.

Using CashDrive, you can have only one active loan simultaneously. To obtain another loan, you must first repay your current one. 

Attempting to apply for a new loan immediately after repaying your current one might result in the system finding you ineligible, as our system may take up to 24 hours to process and confirm your repayment.

If, after 24 hours, you are still unable to apply for a new loan, please contact us via the web app or at for further assistance.

To qualify for higher loan amounts, you must demonstrate your repayment capability by initially applying for and successfully repaying a lower loan amount.

For instance, if you repay your first two loans, you’ll become eligible for a ₦50,000 loan with an extended repayment period.

Late Loan Repayments: Delayed repayment of previous loans, even from other lenders, can impact your eligibility for new loans with CashDrive. We strongly recommend prompt repayment or contacting support if you encounter difficulties before the due date.

Inadequate Selfie Quality: Your selfie should be of high quality, taken in well-lit surroundings. Our algorithms can detect attempts to use images other than a genuine selfie.

Invalid ID Card: CashDrive requires a valid government-issued ID, such as an international passport, driver’s license, voter’s card, national ID card, or NIN slip. We do not accept company or association ID cards, among others.

Debit Card Issues: You’ll use your debit card for loan repayments, so ensure it is functional. Additionally, your card must remain valid beyond the date of your final loan repayment. We only accept Mastercard and Visa debit cards; Verve cards are not supported.

BVN and Selfie Image Mismatch: Our AI compares your selfie images with your BVN image and the images on all provided ID documents. Please follow the guidelines for uploading your selfie image to increase your loan approval chances.

Vehicle Details Mismatch: If the first name and last name on your BVN do not match the names on your plate number.


If your loan application is declined for reasons unrelated to the above and you believe it was unjustified, please contact us at for further assistance.

Your debit card serves as the primary method for repaying your loan. As a result, when you add your card, we perform a test transaction of N50 to verify its functionality.

However, please don’t worry, as this N50 is promptly credited to your wallet and can be transferred to your bank account, along with your loan funds.

CashDrive exclusively allows cards that can be charged following proper authorization. Currently, we exclusively support Mastercard and Visa debit cards.


As a standard practice, we accept cards issued within the same country where you are applying for a loan, and these cards must be linked to your bank account.


Please note that we do not currently provide support for Verve cards, any type of prepaid or credit cards, Amex, or Discover cards.

Absolutely, you can utilize our direct debit feature, which entails adding your bank account and providing authorization. 

This allows us to automatically debit your account when it’s time to repay your loan.

Each borrower is required to use their personal debit card, connected to the bank account where the loan funds will be disbursed.


However, if you have an existing loan and wish to have a family member or friend assist with repayment, you have the following options:


  • Share your payment link with them, and they can contribute towards repaying your loan using that link.
  • Share your virtual bank account number, and they can make a direct transfer to contribute the amount they intend to help you with.

Following a transaction, we recommend waiting for a 24-hour period after a loan repayment before reapplying. Immediate reapplication may result in the system deeming you ineligible, as our processing system can take up to 24 hours to finalize and confirm your repayment.

If your loan still hasn’t been processed as settled after this 24-hour period, please contact and include the following details in your email:

  • A comprehensive description of the issue you encountered.
  • A screenshot of any error message you received.
  • Information about your device, including the type and model (e.g., Samsung A3 or iPhone 6).

Once you’ve sent the email, our customer support team will promptly get in touch with you to assist in resolving the matter.

Paying on or before your due date is perfectly acceptable.


You can achieve this by simply adding funds to your wallet using either your debit card or by conducting an electronic bank transfer to your virtual account.

Your unpaid loans begin incurring penalty charges three days after the due repayment date. The penalty amount varies based on your specific loan amount and the associated interest rate.

If you require assistance with making a timely loan payment, please reach out to our support team at

You can make payments at any time before the due date or on the due date itself.

Please be aware that our loan approval process typically takes around 3 hours (or longer on weekends) before your loan status is updated.

If your loan status remains pending for more than 24 (or 72 hours), please inform us so we can investigate the matter.

We appreciate your patience as we review your loan application.

We recommend the following steps for making a withdrawal:

  • Log in to the Web app.
  • Tap on the “wallet balance” label.
  • Select “Withdraw/Transfer.”
  • Enter the desired withdrawal amount.
  • Click “Continue.”
  • Choose a bank and click “Transfer.”
  • Provide your PIN  for verification.
  • Follow the subsequent instructions displayed on your dashboard

In some cases, a processing fee may be deducted from the loan amount, resulting in a reduced disbursed amount.

Please reach out to with proof of the two transactions, and we will thoroughly review our system. Following the investigation’s completion, we will refund the money within 24 hours.

Typically, document approval occurs during the final phase of your loan application. Once a loan offer has been extended to you and you’ve accepted it, your document review process will follow shortly thereafter.

If you encounter difficulties when trying to upload your ID, please make sure to:

  • Ensure the document size is under 2MB.
  • Use one of the accepted formats: PDF, JPEG, or PNG.

However, if you continue to experience problems despite meeting the above criteria, please reach out to us via email at

The option to delete your account aligns with the NDPR (Nigerian Data Protection Regulation). CashDrive provides a process to request the deletion of your primary account, which can be initiated by sending an email to

However, it’s important to note that the processing of your account deletion request may be delayed if you have any outstanding loans to repay, a balance in your wallet, or if you are under investigation for any potential fraudulent activities, and so on.